These terms explain how Defrag uses text messages (SMS). "Defrag", "we" and "us" mean Defrag, based in Austin, Texas.
What we text about
We send texts only to people who have contacted Defrag for technical support or who use the Defrag service. Texts are about replies to support requests you have opened, troubleshooting steps and follow-ups, service status or outage notices, and account and security notices. We do not send marketing or promotional messages.
How you agree to receive texts
We only text you if you have given us your mobile number, either when you contact support or in your account, and agreed to receive support texts from us. Agreeing to receive texts is never a condition of buying anything or using any service.
Frequency and cost
- Message frequency varies with your support request or account activity.
- Message and data rates may apply, depending on your mobile plan.
- Mobile carriers are not liable for delayed or undelivered messages.
Opting out and getting help
- Reply STOP to any message to stop receiving texts. We will send one message confirming you have opted out, and then no more unless you opt in again.
- Reply HELP for help, or email jlyle@rundefrag.com.
Your mobile number stays private
We do not share mobile numbers with third parties or affiliates for their marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third party, apart from the providers that deliver our messages.
How we handle personal information more generally is set out in our Privacy Policy.
Contact
Defrag · Austin, Texas · jlyle@rundefrag.com